Salesforce Certified Agentforce Specialist free question 5 / 10 · Domain 3: AI Agents
In Setup you opened the permission set "Sales Support", edited the [Enabled Agent Access] setting, and tried to give access to the active agent "Order Support". But "Order Support" does not appear in the list you can choose from. Which response matches "Manage Employee Agent Access"?
- Add Manage AI Agents to the permission set so that it shows up in the list as an agent you can manage
- Deactivate "Order Support" once so that it shows up in the list as an inactive agent
- The list shows only Employee agents, so check the type of "Order Support"
- The Employee agent list shows only up to 2,000 entries, so look from the profile side
Show the answer and explanation
Answer: C
Why this is correct
"Manage Employee Agent Access" says that the [Enabled Agent Access] list in permission sets and profiles shows only Agentforce Employee agents, and when an active agent cannot be selected, you are asked to check whether it is an Employee agent. Employee agents are given to users agent by agent through permission sets or profiles. Agents of a type not covered by this list, such as customer-facing Service Agents, do not appear when you try to select them here.
Why the other options are wrong
"Deactivate "Order Support" once so that it shows up in the list as an inactive agent" … The check the article gives is whether the agent is an Employee agent. It is written on the premise that an active agent cannot be selected, and nothing says deactivating makes it appear in the list.
"Add Manage AI Agents to the permission set so that it shows up in the list as an agent you can manage" … Manage AI Agents is the permission for creating and managing agents. Access for using Employee agents is given with [Enabled Agent Access], and adding a management permission does not make an agent appear in the list.
"The Employee agent list shows only up to 2,000 entries, so look from the profile side" … The 2,000 limit is about the number of permission sets and profiles listed on the Agent Access tab in the legacy builder. The reason the article gives for an agent not appearing in the Setup list is the agent type.
Two ways in to grant access
In the new Agentforce Builder, you open the Employee agent and add or remove permission sets or profiles on the Agent Access page under Settings in the Explorer panel. You can also grant access from [Enabled Agent Access] in Setup permission sets or profiles. Either way, the target is an Employee agent.