How many questions are on the ServiceNow CSA exam, and how long is it?

The exam consists of 60 questions, and the exam duration is 90 minutes.

What is the passing score for the ServiceNow CSA exam?

ServiceNow does not publish it. Each question is worth one point, and your total score is compared to a predetermined cut score that is not publicly shared and is not always 70%.

What question types are on the ServiceNow CSA exam?

Multiple choice (single answer), with at least three possible responses, and multiple select (select all that apply), with at least four possible responses. A multiple-select question states how many responses to select, and partial credit is not provided.

Which domain has the largest weight on the ServiceNow CSA exam?

Database Management and Platform Security, at 30% of the exam. Configuring Applications for Collaboration and Self Service & Automation follow at 20% each.

How much does it cost to retake the ServiceNow CSA exam?

ServiceNow states that the retake fee is $150 for the CSA exam, and a retake fee is required for each attempt.

ServiceNow CSA Practice Questions | 180 Questions with Explanations

ServiceNow Certified System Administrator (CSA) exam overview

Number of questions	60
Exam duration	90 minutes
Passing score	Not published by ServiceNow
Question types	Multiple choice (single answer) and multiple select (select all that apply)
Delivery	At a Pearson test center, or online with OnVUE
Retake fee	$150 per retake attempt

Exam domains and weights (official)

Platform Overview and Navigation	7%
Instance Configuration	10%
Configuring Applications for Collaboration	20%
Self Service & Automation	20%
Database Management and Platform Security	30%
Data Migration and Integration	13%

Frequently asked questions

How many questions are on the ServiceNow CSA exam, and how long is it?: The exam consists of 60 questions, and the exam duration is 90 minutes.
What is the passing score for the ServiceNow CSA exam?: ServiceNow does not publish it. Each question is worth one point, and your total score is compared to a predetermined cut score that is not publicly shared and is not always 70%.
What question types are on the ServiceNow CSA exam?: Multiple choice (single answer), with at least three possible responses, and multiple select (select all that apply), with at least four possible responses. A multiple-select question states how many responses to select, and partial credit is not provided.
Which domain has the largest weight on the ServiceNow CSA exam?: Database Management and Platform Security, at 30% of the exam. Configuring Applications for Collaboration and Self Service & Automation follow at 20% each.
How much does it cost to retake the ServiceNow CSA exam?: ServiceNow states that the retake fee is $150 for the CSA exam, and a retake fee is required for each attempt.

Sources: ServiceNow CSA Mainline Exam Blueprint (KB0011554), ServiceNow Exams with Pearson VUE FAQs (KB0013209) (checked on 2026-11-08). Exam details can change. Check the official pages before you take the exam.