ServiceNow CAD free question 2 / 10 · Domain 2: Application User Interface
An administrator wants a block of instructions to appear above the Implementation plan section of the Change Request form at all times. It must be an explanatory element, not a field. Which statement about form annotations is correct?
- An annotation creates a new field in the dictionary and saves the instruction text on each record as data
- An annotation is a form layout setting that changes the title label shown for a related list
- An annotation is a UI policy action that changes the text color of a field while a condition is true
- An annotation is a form element that shows plain text or HTML on the form and stores no data in the table
Show the answer and explanation
Answer: D
Why this is correct
Form annotations are additional pieces of information on a form, such as a line or paragraph of text, and the documentation describes them as a way to provide on-screen instructions to your users. You add one in Configure > Form Layout by moving the Annotation item from the Available list to the Selected list, placing it above the field you want to annotate, choosing an annotation type, and entering the text as Plain Text or HTML. It is a layout element, so nothing is added to the table and nothing is saved on the record.
Why the other options are wrong
"An annotation creates a new field in the dictionary and saves the instruction text on each record as data" … No dictionary entry is involved. The annotation text is part of the form layout, not a column, which is exactly why it suits fixed instructions that do not belong in the record data.
"An annotation is a UI policy action that changes the text color of a field while a condition is true" … UI policy actions set fields to mandatory, visible, or read-only when conditions are met. Annotations are placed in Form Layout and show the text you entered at design time; they are not driven by a condition.
"An annotation is a form layout setting that changes the title label shown for a related list" … Annotations are not a related list setting. The available types are Info Box Blue, Info Box Red, Line Separator, Section Details, Section Separator, and Text, all of which display content on the form itself.
Turning annotations on and off
Form annotations are enabled by default in the base system; set the glide.ui.form_annotations system property to false to disable them. In Core UI, each user can also toggle annotations on a form, and the glide.ui.show_annotations user preference controls that per-user visibility.
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