ServiceNow CAD free question 9 / 10 · Domain 4: Application Automation
A flow should keep going when an action fails and branch to steps that handle the failure. Which flow logic is used, and what status does the failed action get?
- Try flow logic; the failing action returns a status of Completed (error caught)
- Do the following until; the failing action is retried until it finally succeeds
- If flow logic; the failing action returns a status of Failed for the condition
- End Flow flow logic; the flow ends normally at the point the error is detected
Show the answer and explanation
Answer: A
Why this is correct
When an error occurs within the Try flow logic block, the failing action returns an action status of Completed (error caught). You can use this action status to decide which steps to run in response, so the flow continues instead of stopping at the failure.
Why the other options are wrong
"If flow logic; the failing action returns a status of Failed for the condition" … If runs steps when a condition is met; it does not catch errors from actions. The status Try gives a failed action is Completed (error caught).
"Do the following until; the failing action is retried until it finally succeeds" … Do the following until applies actions repeatedly until an end condition you define is met. It is a loop, not an automatic retry for failed actions.
"End Flow flow logic; the flow ends normally at the point the error is detected" … End Flow stops running the current flow, for example from a branch that is an exit condition. It does not catch errors.
Using the status
Because the failing action reports Completed (error caught), the steps that follow can test that status, for example to create a record again with different values when a Create Record action fails. Try itself has no outputs, but the actions inside it may.
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