ServiceNow CIS-CSM free question 7 / 10 · Domain 4: CSM Workspace, Portals, Service Catalog, Analytics, and Reporting
CSM administrator Tanaka was asked to add a new tab with contract details to the case record page of CSM Configurable Workspace. Which tool is used for this kind of change to the workspace?
- Form Designer (classic UI)
- Service Portal Designer
- Flow Designer
- UI Builder
Show the answer and explanation
Answer: D
Why this is correct
Pages of CSM Configurable Workspace are created or customized in UI Builder. A page can be built from scratch, from a template, or by duplicating and modifying a page variant, which is how a record page gets a new tab.
Why the other options are wrong
"Service Portal Designer" … Service Portal tools build portal pages, not the record pages of the workspace.
"Form Designer (classic UI)" … Form Designer arranges fields on classic forms. Workspace pages and page variants are built in UI Builder.
"Flow Designer" … Flow Designer builds automation. It does not lay out pages.
Key point
The tool depends on the interface. The classic UI, portals, and workspaces each have their own.
Go to the ServiceNow CIS-CSM practice app (10 free questions; purchase unlocks all questions)