ServiceNow CIS-EM free question 1 / 10 · Domain 1: Event Management Overview
In Event Management, what does an event record represent?
- A notice from monitoring tools that something of interest occurred
- A scheduled check that the instance runs against each CI
- A request that a user raises to restore a degraded business service
- A record of the relationship between two configuration items
Show the answer and explanation
Answer: A
Why this is correct
The Integrations page defines an event as a notification from one or more monitoring tools that indicates something of interest has occurred, such as a log message, a warning, or an error.
Why the other options are wrong
"A request that a user raises to restore a degraded business service" … Events come from monitoring tools, not from users raising requests, so this is not what the event record represents.
"A record of the relationship between two configuration items" … Relationships between configuration items are CMDB data, not the event record that monitoring tools send.
"A scheduled check that the instance runs against each CI" … Events are sent by monitoring tools or collected through the configured channels; the page does not define them as checks the instance schedules.
Key point
An event is the raw notice; Event Management decides afterwards whether it becomes an alert, so not every event leads to an alert.
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