ServiceNow CIS-FSM Practice Questions

Answer: C

Why this is correct
Under Push notifications as reminders, the page says reminders about upcoming tasks can be set at 15-minute intervals up to one hour. They require the wm_notification.upcoming.task.reminder.minutes.before system property to be set, and the default setting is 45 minutes before the task start time. If the value for the property is not defined, the agent does not receive reminders. The reminder goes to the agent assigned to the task, so it is a prompt for the person who will do the work, sent early enough to leave time for travel. Push notifications for work order tasks use the ServiceNow Mobile Application push application, which sends to both individual users and assignment groups.

Why the other options are wrong
"15 minutes before the task start time" … Fifteen minutes is the step of the setting, not its default. The page says reminders can be set at 15-minute intervals up to one hour, and the default is a different value within that range.
"30 minutes before the task start time" … Thirty minutes is a value the 15-minute steps allow, but the page gives another value as the default setting of the property.
"60 minutes before the task start time" … One hour is the upper end of the range: reminders can be set at 15-minute intervals up to one hour. The default sits below that limit.

Other reminders on the page
Notifications can also be sent about SLAs coming due. They go to the assigned agents and to agent managers for three SLA events: SLA warning, SLA breached, and SLA repair complete. Users with the system administrator role can enable and configure push notifications.