ServiceNow CIS-FSM Practice Questions

Answer: C

Why this is correct
The States section of the Integration with Project Portfolio Management page says that state changes are synchronized in one direction, from the work order to the project task. Updating the work order state also updates the state of the linked project task, and closing a work order also closes the project tasks. The table on the page maps the states: Work In Progress to Work In Progress, Close Complete to Close Complete, Close Incomplete to Close Incomplete, and Canceled to Close Skipped. The project task uses a closing state because the project still has to account for the task, and Close Skipped records that the work was not carried out.

Why the other options are wrong
"Close Incomplete" … In the table, Close Incomplete on the project task is what a work order in Close Incomplete produces. A canceled work order has its own row, and it maps to Close Skipped.
"Canceled" … The table does not keep the word for the project task. Its Canceled row maps the work order state Canceled to the project task state Close Skipped.
"Work In Progress" … Work In Progress is the first row of the table, for a work order that is in Work In Progress. Canceling the work order moves the project task to Close Skipped.

When the update fails
If an update to the state of a project task fails, a note about the corresponding work order update is added to the project task Work notes field. The page says updates can fail with project tasks that have dependencies. Users with the system administrator role can customize the work order state transition map.