ServiceNow CIS-ITSM free question 6 / 10 · Domain 3: Change Management
When a change was scheduled, conflict detection reported several conflicts. Which two situations does conflict detection identify? (Choose two.)
- None of the risk conditions matched the change request when they were evaluated in order
- A state transition in the change model is missing, so the change cannot move to Implement
- No approver for the change request has been defined in the change approval policy
- Another change request is already scheduled against the same CI at the same date and time
- The change is scheduled outside the maintenance window of the CI, or inside a blackout window
Show the answer and explanation
Answer: D, E
Why this is correct
The conflict detection properties check whether the change request is already scheduled against the given CI, whether it falls within the maintenance window, and whether it falls within the blackout window, including for parent and child CIs. A change on a busy CI, outside its maintenance window, or in a blackout window is reported as a conflict.
Why the other options are wrong
"No approver for the change request has been defined in the change approval policy" … A missing approver is a gap in the approval setup, not a scheduling conflict.
"None of the risk conditions matched the change request when they were evaluated in order" … Risk conditions belong to risk calculation, which is a separate feature from conflict detection.
"A state transition in the change model is missing, so the change cannot move to Implement" … A missing transition is a change model configuration problem and has nothing to do with the schedule.
Key point
Administrators choose what is checked on the Change Management Conflict Analysis Properties page; not all properties are selected by default. People then review the conflicts and modify the change to eliminate them.
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