ServiceNow CIS-RC free question 9 / 10 · Domain 5: Risk and Advanced Risk
On a RAM, Overdue reminder (days) is set to 5. An assessor does not finish an assessment by its due date. Which sequence of emails matches the RAM form?
- Five days of reminders to the assessor, then mail to both
- One notice to the manager on the fifth day after the date
- Five days of mail to the manager, then the assessment closes
- Daily reminders to the assessor from five days before
Show the answer and explanation
Answer: A
Why this is correct
Overdue reminder (days) is based on the due date of the risk assessment: it is the number of days after this date that reminder emails are sent. The RAM form works through the value 5. For five days after the due date is over, the assessor keeps receiving reminder emails that the due date is over. On the sixth day, an email notification is sent to the assessor and to the assessor's manager. The manager therefore joins only after the five days of reminders to the assessor have run out.
Why the other options are wrong
"Daily reminders to the assessor from five days before" … Reminders before the due date come from Advanced reminder (days). With 3 in that field, the assessor gets a reminder notification three days before the due date.
"One notice to the manager on the fifth day after the date" … The five days after the due date are reminders to the assessor, sent each day of that period. The assessor's manager is added to the notification on the sixth day.
"Five days of mail to the manager, then the assessment closes" … During the five days the reminders go to the assessor, not to the manager. On the sixth day the form sends an email notification to both the assessor and the manager.
Key point
Two fields sit side by side under Other Configurations: Advanced reminder (days) counts days before the due date, and Overdue reminder (days) counts days after it. A RAM set to Object also has Days to overdue in its Schedule section, the number of days after which an assessment is considered overdue, which is a different field from the reminders.
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