ServiceNow CIS-SIR free question 5 / 10 · Domain 4: Security Incident Response Management
Depending on your settings, which two are ways to assign security analysts to security incidents? (Choose two.)
- Automatically by using a workflow
- Automatically by using auto-assignment
- Automatically by intake order, first come first served
- Automatically by escalating to an escalation group
Show the answer and explanation
Answer: A, B
Why this is correct
Depending on your settings, you can assign security analysts manually, automatically by using a workflow, or automatically by using auto-assignment.
Why the other options are wrong
"Automatically by escalating to an escalation group" … Escalating is a separate procedure with the Escalate button. It is not one of the ways of assigning analysts.
"Automatically by intake order, first come first served" … The page names three ways only: manually, by using a workflow, and by using auto-assignment. Intake order is not among them.
Key point
The methods can be combined. For example, a security incident or response task that cannot be auto-assigned can be set to require manual assignment.
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