ServiceNow CIS-Service Mapping free question 5 / 10 · Domain 2: Service Mapping Configuration
You are activating the Discovery plugin for the first time in the Zurich release. In which order do you install plugins so that Cloud Discovery works?
- Discovery first, then Discovery and Service Mapping Patterns
- Service Mapping first, then Discovery
- Pattern Designer first, then Discovery
- Discovery and Service Mapping Patterns first, then Discovery
Show the answer and explanation
Answer: A
Why this is correct
If you are activating the Discovery plugin for the first time in the Zurich release, install the Discovery (com.snc.discovery) plugin first. Then install the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work.
Why the other options are wrong
"Discovery and Service Mapping Patterns first, then Discovery" … This is the reverse of the documented order. The Discovery plugin goes in first.
"Service Mapping first, then Discovery" … The note on this case names the Discovery plugin and the patterns plugin, with Discovery first.
"Pattern Designer first, then Discovery" … The note on this case is about the Discovery plugin and the patterns plugin, not Pattern Designer.
Key point
The note adds that you can then upgrade to Zurich. Getting the order wrong leaves Cloud Discovery not working.