ServiceNow CIS-TPRM Practice Questions

Answer: D

Why this is correct
The TPRM page has the heading Support level: Basic, and its overview says TPRM supports domain separation at the basic level (level 0 or data level). Under the heading it lists what this means: the business logic ensures that data goes into the proper domain for the service provider use cases of the application; the application supports domain separation at run time, including separation in the user interface, cache keys, reporting, rollups, and aggregations; and the owner of the instance must set up the application to function across multiple tenants. Basic support is about the data itself, which is why the page then explains how TPRM tables hold their domain.

Why the other options are wrong
"Support level: No" … The page opens by saying domain separation is supported for TPRM, and it adds that all TPRM tables support the data level of domain separation. A page with support level No would not describe separated TPRM data.
"Support level: Standard" … Standard is a heading used on the domain separation pages of other applications. The TPRM page describes its support as the basic level, level 0 or data level, in its own overview.
"Support level: Enhanced" … Enhanced is also a heading used on the pages of other applications. The TPRM overview describes the support it offers as the basic level, level 0 or data level, which matches its own heading.

What the level means in practice
At the data level, each TPRM record belongs to a domain and users see the records of the domains they can access. The page gives a sample use case: when a service provider uses chat to respond to a message from a tenant customer, the customer must be able to see the response.