ServiceNow CIS-VR free question 3 / 10 · Domain 1: Vulnerability Response Applications and Modules
A remediation task is in the Open state. Which button assigns it to a person or group so that the work on it begins?
- Start Investigation
- Resolve
- Request Exception
- Defer
Show the answer and explanation
Answer: A
Why this is correct
The Start Investigation button assigns the remediation task to a person or group to start investigating. It is the first step out of the Open state.
Why the other options are wrong
"Request Exception" … Request Exception is not the button that hands the task to someone to start investigating.
"Resolve" … Resolve marks the item or group as resolved; it does not assign the task to start the investigation.
"Defer" … Defer is not the button that assigns the task to start the investigation.
Key point
Each state is triggered by its own button, and the table lists the actions available in each state.
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