Salesforce Certified Platform Administrator free question 6 / 10 · Domain 5: Productivity and Collaboration
The owner of a private Chatter group for a project (customers are not allowed) wants all employees to see the existing posts and shared files. Which action by the group owner matches Salesforce Help?
- Edit the group and change the access level to public; non-members can then see the earlier posts and files
- Change the group to an unlisted group first, then change it to public; the change from private to public goes through that order
- Archive the group; the archived group's earlier posts and files are then made public for reference
- Select Broadcast Only in the group settings; non-members can then read the earlier posts and files
Show the answer and explanation
Answer: A
Why this is correct
Help says that as a group owner or manager you can change a group from private to public, or from public to private, by editing the group settings. When you change a private group to public, updates and files become visible to all users, all pending requests to join are approved, and anyone can join from then on. In Lightning Experience you make the change from Edit Group in the group header.
Why the other options are wrong
"Select Broadcast Only in the group settings; non-members can then read the earlier posts and files" … Help describes broadcast groups as a special form of public, private, or unlisted groups where only the owner and managers can post and members read and comment. It limits who can post and does not widen who can read a private group.
"Change the group to an unlisted group first, then change it to public; the change from private to public goes through that order" … Help on unlisted groups says an unlisted group can be changed to public or private but not the other way around. A private group cannot become an unlisted group, and private to public is a direct change.
"Archive the group; the archived group's earlier posts and files are then made public for reference" … Help on Chatter groups says that archiving a group prevents new posts and keeps earlier posts for reference. It keeps them, but it does not widen who can see them.
Key point
A private group that allows customers cannot be changed to another type. Only the group's owner or managers can open the settings from the group's detail page or header.