ServiceNow CIS-HAM free question 4 / 10 · Domain 2: Data Integrity – Attributes and Data Sources
Which two kinds of details does Hardware Model Normalization normalize? (Choose two.)
- Contract and maintenance dates
- Manufacturer and product
- Stockroom and storage location
- Model and device type
Show the answer and explanation
Answer: B, D
Why this is correct
Hardware Model Normalization normalizes details such as the manufacturer, product, model, and device type of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.
Why the other options are wrong
"Stockroom and storage location" … Where an asset is stored is a property of the asset, not of the model, and it is not among the details that are normalized.
"Contract and maintenance dates" … Contract terms are managed through Contract Management. They are not among the model details that are normalized.
Key point
Normalization works on models, not on individual assets. It aligns a product that has been recorded under different spellings by comparing it with the content service.
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