ServiceNow CIS-HAM free question 3 / 10 · Domain 1: IT Asset Management Overview & Fundamentals
A change request to retire a server has been implemented. What happens next?
- A retire asset event triggers the retire task
- The asset record is deleted immediately
- A stock rule places a purchase order
- A transfer order is created automatically for the server
Show the answer and explanation
Answer: A
Why this is correct
After the change is implemented, the Change Management application triggers the retire asset event. The retire task is triggered and updates the CI, the related asset record, software allocations, and maintenance contracts.
Why the other options are wrong
"The asset record is deleted immediately" … The retire task updates the records. The asset is set to Retired at end of life; asset records should only be deleted if they were created erroneously.
"A stock rule places a purchase order" … Stock rules react to inventory thresholds in a stockroom. Retiring a server through a change does not trigger one.
"A transfer order is created automatically for the server" … Transfer orders move assets between stockrooms, for example to fulfill a request from stock. Retiring a server is handled by the retire task.
Key point
Business records and asset records are linked. If a change is closed but the asset is still out of date, check whether the asset task was created and whether the asset was excluded from automation.
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