ServiceNow CIS-HR free question 9 / 10 · Domain 3: Describe and Use Platform, Role, and Contextual Security
An implementation team decides how to set restricted caller access for HR during development and later in production. Which approach matches HR security?
- Caller tracking in both phases, since it blocks unknown callers
- Caller restriction in both phases, since tracking is not kept
- Caller tracking during development, then caller restriction in production
- Caller restriction during development, then caller tracking in production
Show the answer and explanation
Answer: C
Why this is correct
Restricted caller access (RCA) defines cross-scope access to HR Service Delivery applications. The page describes two settings. Caller tracking is recommended for the development stage: access is allowed to tables and script includes, but tracked in the Restricted Caller Access table, and the access information can be viewed from Application Restricted Caller Access. Caller restriction is recommended for the production phase after development is complete. Tracking first shows which cross-scope callers the implementation really needs before access is restricted.
Why the other options are wrong
"Caller restriction during development, then caller tracking in production" … The order is reversed. The page recommends caller tracking for the development stage and caller restriction for the production phase.
"Caller tracking in both phases, since it blocks unknown callers" … Caller tracking does not block: access is allowed to tables and script includes but tracked. The page recommends caller restriction for production.
"Caller restriction in both phases, since tracking is not kept" … Tracking is kept: with caller tracking, access is tracked in the Restricted Caller Access table and can be viewed from Application Restricted Caller Access.
Defining access
To define cross-scope access to an application resource, the page points to Define cross-scope access to an application resource.
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