ServiceNow CIS-Platform Analytics free question 4 / 10 · Domain 3: Configure Breakdowns and Breakdown Sources
What role does a breakdown play in Performance Analytics?
- Comparing a score with the score of the previous period
- Keeping the list of records behind a collected score
- Collecting scores at regular intervals over time
- Grouping or filtering scores by a qualitative attribute
Show the answer and explanation
Answer: D
Why this is correct
Breakdowns enable you to group or filter indicator scores by a qualitative attribute such as Priority, Category, or Assignment Group. The indicator says how much there is; the breakdown says how that amount is distributed across the values of an attribute.
Why the other options are wrong
"Collecting scores at regular intervals over time" … Collecting scores over time is the work of data collection. A breakdown does not schedule or collect anything by itself.
"Comparing a score with the score of the previous period" … A breakdown does not compare periods. It splits the score of one period by the values of an attribute.
"Keeping the list of records behind a collected score" … Keeping the records behind a score is what snapshots do. It is not the role of a breakdown.
Key point
The documentation gives two examples: the Number of Open Changes by Assignment Group, and the Number of New Changes by Priority. Breakdowns are also known by the synonyms dimensions and drill-downs.