ServiceNow CIS-Platform Analytics free question 5 / 10 · Domain 3: Configure Breakdowns and Breakdown Sources
When you create an automated breakdown, what comes first in the overview of the process?
- Selecting the breakdown source that it uses
- Mapping the breakdown to the indicator data
- Assigning the indicators to the breakdown
- Entering the broken-down scores by hand
Show the answer and explanation
Answer: A
Why this is correct
The overview of creating an automated breakdown starts by selecting a breakdown source for it to use. Then you create the mapping that connects the breakdown source to the indicator data. Finally, you assign indicators to the breakdown.
Why the other options are wrong
"Assigning the indicators to the breakdown" … Assigning indicators is the final step of the overview, not the first one.
"Mapping the breakdown to the indicator data" … The mapping comes after the breakdown source has been selected, since there is nothing to map before that.
"Entering the broken-down scores by hand" … An automated breakdown is not filled in by hand. Its scores come from data collection.
Key point
The order follows the dependencies: the source decides the elements, the mapping connects them to indicator data, and only then do indicators have something to be broken down by. You start from Automated Breakdowns and select New.