ServiceNow CIS-RC free question 1 / 10 · Domain 1: GRC Overview
An admin is preparing to download a GRC application from the ServiceNow Store for the first time. Which statement about entitlements and the Store matches the documentation?
- Each Store product holds exactly one application, so each entitlement covers one application
- The first download is done entirely on the instance, with no step performed on the Store
- Entitlement is confirmed for the application and also for the applications it depends on
- Entitlement is confirmed for the application itself, and the apps it relies on are outside that check
Show the answer and explanation
Answer: C
Why this is correct
The page on downloading a GRC application from the ServiceNow Store for the first time gives, as the first step of the procedure, ensuring that you have entitlements (or licenses) to the application and its dependent applications. The check therefore covers more than the application being installed. The page also says the first download involves steps performed on the ServiceNow Store and steps performed in the instance, that the admin role is required, and that the Store lets you download core products and applications.
Why the other options are wrong
"Entitlement is confirmed for the application itself, and the apps it relies on are outside that check" … The first step of the procedure names both the application and its dependent applications. Checking only the application leaves part of the required entitlements unconfirmed.
"The first download is done entirely on the instance, with no step performed on the Store" … The page says some steps of the first download are performed on the ServiceNow Store and some in the ServiceNow AI Platform instance. The process is split between the two.
"Each Store product holds exactly one application, so each entitlement covers one application" … The page says a product contains one or more applications that are licensed as a group. Products and applications are not matched one to one.
Key point
Before the first download, list the application and everything it depends on, and confirm an entitlement for each. A Store product can bundle several applications under one license.
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