ServiceNow CIS-RC free question 2 / 10 · Domain 3: Entity Framework
An entity change task appears on the Needs review tab of the Impact approvals page. The reviewer finds that the entity filter condition is too broad, so entities that should stay unchanged are affected. Which statement about what the reviewer can do matches the documentation?
- Edit the filter condition, preview the impact, and save to accept
- Move the task to the History tab to hold it for a later review
- Accept the task; the change waits until the condition is next evaluated
- Accept the task as proposed; the impact page offers no other action
Show the answer and explanation
Answer: A
Why this is correct
The Entity lifecycle management page says open change tasks appear on the Needs review tab of the Impact approvals page, and each task summarizes the impacted entities and their associated risks and controls. Reviewers can evaluate the proposed changes and fetch the latest impact information before deciding. A reviewer can accept the proposed changes or edit the entity filter condition and preview the revised impact. Saving the edited filter also accepts the changes. For a condition that is too broad, the reviewer narrows it inside the task, checks that the previewed impact is what was intended, and saves.
Why the other options are wrong
"Accept the task as proposed; the impact page offers no other action" … The page gives the reviewer a second action besides accepting as proposed: editing the entity filter condition and previewing the revised impact. The question describes exactly the case where that second action is needed.
"Accept the task; the change waits until the condition is next evaluated" … The page says that after a change task is accepted, the proposed changes take effect and the completed task appears on the History tab. Acceptance itself applies the change.
"Move the task to the History tab to hold it for a later review" … The page says open change tasks appear on the Needs review tab, and the History tab is where the completed task appears after it is accepted. History holds finished tasks, not tasks waiting for review.
Key point
On this page, saving an edited filter is the same as accepting. The child page Edit an entity filter from a change task describes the order: modify the condition, preview the revised impact, then save the filter and accept the entity changes. Preview before saving.
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