ServiceNow CIS-RC free question 3 / 10 · Domain 3: Entity Framework
A consultant has the entity Payroll App open and wants to place it downstream of the entity Human Resources. Which action on the entity record does this?
- Put Human Resources in the Class field to link it as the parent class
- Click Add in the Downstream entities related list, pick Human Resources
- Make Human Resources an entity type and include Payroll App in its filter
- Click Add in the Upstream entities related list, pick Human Resources
Show the answer and explanation
Answer: D
Why this is correct
The Relate entities to each other procedure opens the entity record from Policy and Compliance, Risk, or Audit, then Scoping, then All Entities. To specify that the current entity is downstream of another entity, you click Add in the Upstream entities related list; to specify that it is upstream of another entity, you click Add in the Downstream entities related list. You then select the entities to relate and click Create Relationship. Placing Payroll App downstream of Human Resources means Human Resources is upstream of Payroll App, so it is added from the Upstream entities list. The result section adds that the entities offered after Add are limited by the class and the tier of the current entity.
Why the other options are wrong
"Click Add in the Downstream entities related list, pick Human Resources" … The procedure uses Add in the Downstream entities related list to specify that the current entity is upstream of another entity. This would make Payroll App upstream of Human Resources, the reverse of what is wanted.
"Put Human Resources in the Class field to link it as the parent class" … The Entity form describes Class as the entity class to which the application belongs, so the field holds a class, not another entity. On this page, class and tier only limit which entities are offered after Add.
"Make Human Resources an entity type and include Payroll App in its filter" … The Entities in GRC page describes an entity type as a grouping of entities based on filtering, used to find and create entities that match filter conditions. Grouping entities under a type does not create an upstream or downstream relationship between two of them.
Key point
Read the related list name from the point of view of the open entity: Upstream entities lists what it sits under, Downstream entities lists what sits under it. If no eligible entities can be related, the page notes that the Add button is not displayed on either list.
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