ServiceNow CIS-Software Asset Management free question 2 / 10 · Domain 1: Software Asset Core Overview & Fundamentals
Beginning with the Zurich release, what does the documentation say about the Software Asset Management classic user interface?
- It stays fully supported next to the new workspace
- Limited support; moving to the workspace is encouraged
- It is removed from the instance during the upgrade
- It is deactivated once the workspace is activated
Show the answer and explanation
Answer: B
Why this is correct
Beginning with the ServiceNow AI Platform Zurich release, limited support is provided for the Software Asset Management classic user interface. It remains active in your instance, including when you upgrade, but you are encouraged to move to the new workspace experience.
Why the other options are wrong
"It is removed from the instance during the upgrade" … The documentation says that the classic interface remains active in your instance, including when you upgrade.
"It stays fully supported next to the new workspace" … From Zurich the support for the classic interface is limited, so it is not fully supported.
"It is deactivated once the workspace is activated" … The classic interface remains active in the instance. It is not switched off by the workspace.
Key point
New configuration and training should be planned on the workspace. The classic interface still works, but it is no longer where the product is heading.