ServiceNow CIS-Software Asset Management free question 4 / 10 · Domain 2: Data Integrity – Attributes and Sources for the Data
When are duplicate software installations created?
- When multiple discovery sources find the same software
- When an entitlement for the software is added twice
- When the same software is installed on two devices
- When a single source reports a new version of the software
Show the answer and explanation
Answer: A
Why this is correct
Duplicate software installations are created when you discover software installations with the same publisher, product, version, and edition through multiple discovery sources. A software installation record is created for each software record in the Software Installation table.
Why the other options are wrong
"When the same software is installed on two devices" … An installation on another device is a separate installation. Duplicates come from more than one discovery source.
"When an entitlement for the software is added twice" … Entitlements are not installations. Duplicates are installation records from more than one discovery source.
"When a single source reports a new version of the software" … A different version is not the same software. Duplicates have the same publisher, product, version, and edition.
Key point
The cause of duplicates is the number of discovery sources. Adding a second source for the same devices is what creates them.