ServiceNow CIS-Software Asset Management free question 7 / 10 · Domain 4: Operational Integration of Software Processes
The user of a removal candidate is not an ITIL user. What does the user receive when you select Reclaim?
- No message before the removal
- Only an approval task
- Only an email notification
- An email and an approval task
Show the answer and explanation
Answer: C
Why this is correct
If the user is an ITIL user, both an email and the approval task are created for the user. If the user is not an ITIL user, only an email is sent.
Why the other options are wrong
"An email and an approval task" … Both are created only for an ITIL user.
"Only an approval task" … The email is not left out for a user without the ITIL role.
"No message before the removal" … The user is contacted before any removal, so that the user can answer.
Key point
The email says that the software is going to be reclaimed because it is not being used, and offers two options: Yes to keep the software and No to remove it.