ServiceNow CIS-Software Asset Management free question 8 / 10 · Domain 4: Operational Integration of Software Processes
Besides products that have already reached end of life (EOL), which products does EOL risk management cover?
- Products reaching EOL in the next 36 months
- Products reaching EOL in the next 12 months
- Products reaching EOL in the next 6 months
- Products reaching EOL in the next 18 months
Show the answer and explanation
Answer: D
Why this is correct
You can manage risks for software product installations that have reached EOL or are reaching EOL in the next 18 months. The Lifecycle management dashboard has an Upcoming end of life product lifecycles in next 18 months report.
Why the other options are wrong
"Products reaching EOL in the next 6 months" … The period is longer than this.
"Products reaching EOL in the next 36 months" … The period is shorter than this.
"Products reaching EOL in the next 12 months" … The period is longer than this.
Key point
When products reach EOL, end of support, or end of extended support, their risk of failure increases. Start from a record whose Current phase is one of these three.