ServiceNow CIS-Service Mapping free question 1 / 10 · Domain 1: Service Mapping Pattern Design
In Service Mapping, what is a pattern?
- A set of rules that decides which class a newly found device belongs to
- A sequence of commands that detects the attributes of a CI and its outbound connections
- A configuration that defines the IP address ranges that discovery scans
- A connection rule that decides which of the suggested connections are added to the map
Show the answer and explanation
Answer: B
Why this is correct
Service Mapping uses patterns to discover and map CIs. The documentation defines a pattern as a sequence of commands designed to detect attributes of a CI and its outbound connections.
Why the other options are wrong
"A set of rules that decides which class a newly found device belongs to" … Deciding the class of a device is the job of the classification step of horizontal discovery. A pattern is not defined as a set of class rules.
"A configuration that defines the IP address ranges that discovery scans" … Which addresses are scanned is set on the discovery schedule side of the configuration. A pattern does not define the scanned ranges.
"A connection rule that decides which of the suggested connections are added to the map" … Connection rules belong to the discovery method based on Predictive Intelligence. They are not what Service Mapping calls a pattern.
Key point
Pattern-based discovery is the main method Service Mapping uses to collect data about the devices and applications in application services. The collected data is stored in the CMDB, and the map of the application service is built from it.