ServiceNow CIS-Service Mapping free question 10 / 10 · Domain 6: Service Mapping Engagement Readiness
You manually link two application services by adding a reference to one service into the other. What are the two services called?
- Both of the services become dependent services
- The one holding the reference is contained; the referenced one is dependent
- Both of the services become contained services
- The one holding the reference is dependent; the referenced one is contained
Show the answer and explanation
Answer: D
Why this is correct
You can manually link two application services by adding a reference to one application service into another. The service that contains the reference becomes a dependent service. The service that you include as a reference is a contained service.
Why the other options are wrong
"The one holding the reference is contained; the referenced one is dependent" … The names are reversed. The service that holds the reference is the dependent one.
"Both of the services become dependent services" … The two services get different names. Only the one that holds the reference is dependent.
"Both of the services become contained services" … The two services get different names. Only the referenced one is contained.
Key point
You can also transfer a map segment into another application service, new or existing, to split large services or to organize services differently from the initial mapping result.