ServiceNow CIS-Service Mapping free question 8 / 10 · Domain 4: Machine Learning
Several local connection rules are relevant for the same CI connection. In what sequence does Service Mapping evaluate them?
- In alphabetical order of the rule names
- From the newest rule to the oldest rule
- From the least Order value to the greatest
- From the greatest Order value to the least
Show the answer and explanation
Answer: C
Why this is correct
If multiple rules are relevant for the same CI connection, Service Mapping uses the Order attribute for the sequence. It evaluates the rules from least to greatest Order value.
Why the other options are wrong
"From the greatest Order value to the least" … The direction is reversed. Evaluation starts from the least Order value.
"From the newest rule to the oldest rule" … The creation date does not set the sequence. The Order attribute does.
"In alphabetical order of the rule names" … The rule name does not set the sequence. The Order attribute does.
Key point
Global rules are also applied in ascending order of the Order attribute. When a suggestion matches a global rule, the connection is added to all application services, except services that the rule is configured to exclude.