ServiceNow CIS-Service Mapping free question 9 / 10 · Domain 5: Configuration Management Database
On the Select Main CI tab, the Recommended list contains system recommended main CIs. Which three criteria are the recommendations based on? (Choose three.)
- Newest created CI
- CI with most relationships
- Oldest updated CI
- CI with most related items
- Newest discovered CI
Show the answer and explanation
Answer: B, D, E
Why this is correct
System recommendations are based on checking the duplicate CIs for these criteria: CI with most related items, CI with most relationships, newest discovered CI, newest updated CI, oldest created CI, and the previous main CI, if one was previously selected.
Why the other options are wrong
"Newest created CI" … The direction is reversed. The criterion is the oldest created CI.
"Oldest updated CI" … The direction is reversed. The criterion is the newest updated CI.
Key point
The Recommended list is a subset of the All list, which contains all duplicate CIs for the task. You can pick the main CI from either list.