ServiceNow CIS-SP free question 10 / 10 · Domain 5: Domain Support in Applications
A flow in the TOP domain is triggered when an incident is created. A flow in the child domain ACME has the same trigger. An incident is created in ACME. Which flows run?
- Both, since each is visible and its trigger conditions are met
- The ACME flow, since the trigger fired in the ACME domain
- The TOP flow, since a parent flow prevents the child's flow
- The ACME flow, since it overrides the flow from the TOP domain
Show the answer and explanation
Answer: A
Why this is correct
The last rule on the page is that Workflow Studio runs all flows whose trigger conditions are met. A flow in one domain cannot override or prevent a flow from another domain from running. Workflow Studio runs any flow that is visible to the current user and whose trigger conditions have been met. Its example: a flow belonging to the TOP domain that is triggered by the creation of an incident record runs anytime an incident is created, regardless of whether the incident is created in the ACME or INITECH child domains. A customer flow is therefore added to the provider's flow, not swapped for it.
Why the other options are wrong
"The ACME flow, since it overrides the flow from the TOP domain" … The page says a flow in one domain cannot override a flow from another domain from running.
"The ACME flow, since the trigger fired in the ACME domain" … The TOP flow runs anytime an incident is created, regardless of whether it is created in ACME or INITECH.
"The TOP flow, since a parent flow prevents the child's flow" … A flow in one domain cannot prevent a flow from another domain from running, so the ACME flow is not stopped by the TOP one.
Key point
Do not build a customer flow as a replacement for a provider flow. Both run, so design them to work side by side or put the condition in the provider flow.
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