ServiceNow CIS-TPRM free question 9 / 10 · Domain 5: Third-party Supporting Processes
Before deciding anything about an issue, a TPR assessor wants the third-party contact to send supporting evidence first. According to Create an issue for a third party or engagement, which Recommendation fits?
- The Visible in third-party portal option
- The Accept issue value
- The Request additional information value
- The Third party to remediate value
Show the answer and explanation
Answer: C
Why this is correct
The Recommendations section of the issue form has a Recommendation field with three values. Third party to remediate means you expect the third-party contact to remediate the issue so that you can close it. Accept issue means you determine that the risk associated with the issue is acceptable and requires no further action. Request additional information means you will request additional information from the third-party contact. The field, like Explanation, might be filled in by a template.
Why the other options are wrong
"The Third party to remediate value" … Third party to remediate means you expect the third-party contact to remediate the issue so that you can close it. Here nothing has been decided yet.
"The Accept issue value" … Accept issue means the risk associated with the issue is acceptable and needs no further action, which is a decision the assessor has not made.
"The Visible in third-party portal option" … Visible in third-party portal is a separate option that displays the issue to third-party contacts. It is not a Recommendation value.
Templates
When creating an issue, you can select a template to fill in several fields, filter the template list, and add templates to your own My templates list.
Go to the ServiceNow CIS-TPRM practice app (10 free questions; purchase unlocks all questions)