ServiceNow CIS-TPRM free question 8 / 10 · Domain 4: Third-party Portal
A third-party contact wants some answers in the Excel questionnaire template to appear in bold, using HTML tags such as <b>. According to Using a Microsoft Excel spreadsheet template for external questionnaires, what applies?
- Excel cell formatting is kept, but HTML tags are removed
- Bold text is kept only in the Question Details column
- HTML tags are kept, and the text shows in bold after import
- Rich text is not supported on import, so plain text is used
Show the answer and explanation
Answer: D
Why this is correct
Among the limitations of the Excel template, the page says rich text formatting, for example HTML tags such as <b> or <p>, is not supported when importing questionnaire responses from an Excel file, and that plain text only should be used. Other limitations in the same list are to disable any filters in the template so that no questions stay hidden, and to avoid modifying or distributing the document without authorization, which would violate the copyright agreement.
Why the other options are wrong
"HTML tags are kept, and the text shows in bold after import" … The page says rich text formatting, for example HTML tags such as <b> or <p>, is not supported when importing questionnaire responses from an Excel file.
"Excel cell formatting is kept, but HTML tags are removed" … The page also asks respondents not to modify the formatting of the document. Formatting is not a way to carry emphasis into the answers.
"Bold text is kept only in the Question Details column" … The Question Details column gives additional context about the questions for the respondent to read. It is not a place where formatting is kept.
Instructions tab
The template file has an Instructions tab that explains how to fill it out, and the page points to it for the full template requirements.
Go to the ServiceNow CIS-TPRM practice app (10 free questions; purchase unlocks all questions)