ServiceNow CPOA free question 2 / 10 · Domain 1: Strategy
After completing Jumpstart Your CSDM: Crawl, which records does the accelerator description say the customer will be able to populate and rationalize?
- Business applications and application services
- Technical services and their service offerings
- Business services and business service offerings
- Discovered hardware CIs and their relationships
Show the answer and explanation
Answer: A
Why this is correct
Jumpstart Your CSDM: Crawl says it supports the customer's CSDM maturity journey by breaking down action items for the Crawl phase, and that as a result customers can populate and rationalize their Business applications and Application services, which enables a more service-aware CMDB for use throughout additional workflows of ServiceNow. Customer Coaching Session #1 begins with an introduction to Business Applications and Application Services with an overview of their relationships and references, followed by a brief assessment of Crawl data using the CSDM Data Foundations Dashboard. For a platform owner, this links a data goal (a CMDB that knows which applications and services it holds) to a specific phase of the model rather than to a single tool.
Why the other options are wrong
"Technical services and their service offerings" … Technical services belong to a later step of the journey; the catalog's assessment for them is titled Common Service Data Model (CSDM) Assessment Technical Services (Walk). The Crawl page's outcome sentence names two other record types.
"Business services and business service offerings" … Business services are not what the Crawl page names. Its coaching session introduces two record types and their relationships, and its outcome sentence repeats those same two, neither of which is a business service.
"Discovered hardware CIs and their relationships" … Discovered hardware CIs are not the subject of this phase. The Crawl page is about application-level records and how they relate, leading to a more service-aware CMDB, rather than about the infrastructure that discovery collects.
Who takes part
The page asks for the Platform Owner, a CMDB / CSDM Administrator, and System Administrator(s) as required resources, with the Enterprise Architect, Business Application Owner, and Trusted Service Partners as optional. A second coaching session of up to 60 minutes is available on request for Q&A about the Crawl phase.
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