ServiceNow CPOA free question 3 / 10 · Domain 2: People
A partner application purchase has been approved and the license confirmed. When can the team expect to install it, and what is the first check the page suggests if it does not show up?
- At once in the Store, and if not, open a case with the provider
- After the next family upgrade, and if not, re-run the purchase
- Within a week in Application Manager; re-accept the app terms
- Within 24 hours in Application Manager; verify the dependencies
Show the answer and explanation
Answer: D
Why this is correct
The Result section of Buy a partner application says the application is available for installation from the Application Manager within 24 hours of license confirmation, and that confirmation emails for the application and any dependencies that were procured are sent to the email address associated with the ServiceNow Store account. If the application isn't available to install within the expected time, the first action listed is to verify that all necessary dependencies have been procured, with a pointer to evaluating version requirements and dependencies. For a platform owner, this means planning partner installs with a day of slack and checking dependency purchases as part of the request.
Why the other options are wrong
"At once in the Store, and if not, open a case with the provider" … Installation does not happen from the Store listing. The page says the application becomes available for installation from the Application Manager, within a stated time after license confirmation.
"After the next family upgrade, and if not, re-run the purchase" … Upgrades are not part of this timeline. The page gives a fixed window after license confirmation and suggests verifying dependencies, not repeating the purchase.
"Within a week in Application Manager; re-accept the app terms" … The window is shorter than a week. Accepting custom terms is a separate step for apps that show App Terms Not Accepted; the first check listed for a missing app is the dependencies.
Planning tip
Dependencies are procured and confirmed by email like the application itself. Collect those confirmations together, so that a missing dependency is noticed before the installation window is planned with the team.
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