ServiceNow CPOA free question 4 / 10 · Domain 3: Process
A company develops apps with ServiceNow Studio on its non-production instances and refreshes them by cloning production. According to the Studio instance strategy, what should be done about the Studio product on production?
- Activate it on production on the days when a clone runs
- Install it on production before cloning, so every clone has it
- Exclude its tables from the clone so the target keeps its copy
- Keep it off production and reinstall it after each cloning
Show the answer and explanation
Answer: B
Why this is correct
ServiceNow Studio instance strategy says Studio should be available on all ServiceNow instances where you develop applications, and adds a note: if you plan on cloning your production instance to one or more non-production instances, you should also install the ServiceNow Studio product on your production instance prior to cloning. Because a clone copies production onto the target, a production instance without Studio would produce non-production instances without it, undoing the development setup at every refresh. The page also points out that Studio is a product that runs on your non-production environment, so you need to decide which one it will run on.
Why the other options are wrong
"Keep it off production and reinstall it after each cloning" … Reinstalling after every clone is the work the note avoids. The note says to install the product on production before cloning when production will be cloned to non-production instances.
"Exclude its tables from the clone so the target keeps its copy" … Clone exclusions are not what the page recommends for Studio. Its note is about having the product on production before the clone is taken.
"Activate it on production on the days when a clone runs" … The page does not describe switching Studio on for clone days. Its note is to install the ServiceNow Studio product on production before cloning.
Other decisions on the page
After establishing the instance strategy, the page lists tasks: establish and automate your approval or review process, decide which non-production environment Studio will run on, and determine the method for promoting apps to the test instance and then to production.
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