ServiceNow CPOA free question 6 / 10 · Domain 4: Technology
A platform team built an Upgrade Plan on its builder instance and now wants to move a consumer instance to the same release. According to the Upgrade Plan overview, what has to happen first on the consumer instance?
- Uninstall the Upgrade Plan used for the previous release
- Clone the builder instance over the consumer instance
- Install the Upgrade Plan, then start the upgrade
- Commit the update sets captured on the builder instance
Show the answer and explanation
Answer: C
Why this is correct
The Upgrade Plan overview says the Upgrade Plan automates the installation of applications during upgrades and needs two instances: a builder instance, where you build the plan, and a consumer instance, where you implement it. It is recommended to configure the development instance as the builder instance. You are required to install the upgrade plan before upgrading the consumer instance. The page's example: to move from Yokohama to Zurich Patch 1, first install the Upgrade Plan - Zurich Patch 1 from the applications page, and once it is installed, start the upgrade process to Zurich Patch 1. The page explains why: when an instance is upgraded, resolutions are skipped and customizations are often loaded post upgrade, which causes a temporary breakdown of features, and the plan tracks your actions and replays the steps so post-upgrade tasks are not applied manually, which helps reduce downtime.
Why the other options are wrong
"Commit the update sets captured on the builder instance" … The Upgrade Plan exists so that post-upgrade tasks such as committing update sets do not have to be applied by hand. Committing them first is not the step the page names.
"Uninstall the Upgrade Plan used for the previous release" … An Upgrade Plan can't be uninstalled on a consumer instance; the page says you can roll back the entire upgrade but not partially.
"Clone the builder instance over the consumer instance" … Cloning over the consumer instance is not part of the Upgrade Plan flow. The plan replays the tracked actions on the instances that need them.
Builder instance
The builder instance must already be upgraded to the desired version before the plan is built, and the page recommends using the development instance as the builder.
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