ServiceNow CPOA free question 7 / 10 · Domain 4: Technology
A self-hosted instance intentionally runs a customized upgrade job, and its Upgrade Monitor shows the upgrade job warning. What does the page advise?
- Select the fix button anyway, then reapply the customization
- Do not select the fix button, to keep the customization
- Delete the customized job and wait for the next upgrade
- Rename the job to the name it had before the Paris release
Show the answer and explanation
Answer: B
Why this is correct
Upgrade Monitor schedule states notes that if your instance is self-hosted, not hosted by ServiceNow, the warning about upgrade jobs may not necessarily indicate a problem. If you have customized or disabled the upgrade job and want to keep that customization or disabled state, do not select the button to fix the upgrade issue. The warning appears when one or both triggers, Check distribution for possible upgrade and Check database for possible upgrade, have been customized or are missing.
Why the other options are wrong
"Select the fix button anyway, then reapply the customization" … The note says to leave the button unselected when you want to keep the customized or disabled state. Selecting it and reapplying the change afterwards is not what it advises.
"Delete the customized job and wait for the next upgrade" … The page does not suggest deleting the job; a missing trigger is itself one of the conditions that cause the warning.
"Rename the job to the name it had before the Paris release" … The renaming starting with Paris is ServiceNow's own change of job names. The page gives it as background, not as a fix.
Job names
Starting with Paris, the Upgrade job is named Check distribution for possible upgrade and the Check Upgrade Script job is named Check database for possible upgrade.
Go to the ServiceNow CPOA practice app (10 free questions; purchase unlocks all questions)