ServiceNow CPOA free question 10 / 10 · Domain 6: ServiceNow Governance
A managed service provider wants to stop one customer instance from installing an application it has licensed. Where does it do this?
- In the ServiceNow Store listing, under Manage entitlements
- On the instance, in the Subscription Management Issues tab
- In Now Support, by raising a case to remove the license
- On the instance, by deactivating the application's plugin
Show the answer and explanation
Answer: A
Why this is correct
Block application entitlements from the ServiceNow Store lets a service provider block one or more instances from receiving application entitlements through the Store. Before you begin, your company must be a service provider, the application must already be licensed to your company or be available without a license, and you must be logged in to the ServiceNow Store with your Now Support account credentials; no instance role is required. The procedure: log in to the ServiceNow Store using your Now Support credentials; find and select the application to open its listing details; select Manage entitlements; move instances from the Available to install column to the Install blocked column; and select Save changes. Blocked instances then can't install the application.
Why the other options are wrong
"On the instance, in the Subscription Management Issues tab" … The Issues tab maps custom tables and applications to subscriptions; it does not block Store entitlements.
"In Now Support, by raising a case to remove the license" … The page does not use a support case. The provider does it in the Store, logged in with Now Support credentials.
"On the instance, by deactivating the application's plugin" … Deactivating a plugin on the instance is not the procedure; entitlement is managed in the Store listing.
Default
By default, all instances a service provider manages are entitled to its licensed and free applications.
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