ServiceNow CSA free question 4 / 10 · Domain 3: Configuring Applications for Collaboration
Which feature automatically sets values in the assigned_to and assignment_group fields of a task when a set of conditions occurs?
- Assignment rules
- Approval rules
- Data policies
- Reference qualifiers
Show the answer and explanation
Answer: A
Why this is correct
The Assignment rules module allows you to automatically set a value in the assigned_to and assignment_group fields when a set of conditions occurs. A rule runs only when the task record is created or updated, the record is still unassigned, and it is the first rule that matches the table and conditions.
Why the other options are wrong
"Approval rules" … Approval rules decide who must approve a record. They do not set the people who work on it.
"Data policies" … A data policy enforces mandatory and read-only field states on the server. It does not fill in values.
"Reference qualifiers" … A reference qualifier limits the records offered in a reference field. It narrows the choices but never fills the field.
Key point
Assignment rules cannot overwrite an existing assignment, including one set by a default value or a previously run rule. If more than one rule matches the conditions, only the rule with the lowest order value runs.
Go to the ServiceNow CSA practice app (10 free questions; purchase unlocks all questions)