ServiceNow CSA free question 3 / 10 · Domain 3: Configuring Applications for Collaboration
A change request has several approvers. If one approver rejects it, what is the approval status of the change request?
- It stays Requested until everyone responds
- It becomes Rejected as a whole
- It returns to Not Requested for a new round
- It becomes Approved if most have approved
Show the answer and explanation
Answer: B
Why this is correct
The approval status of a change request is determined by looking at the current status of all the approvers. If any approver has rejected the change, the status is Rejected. If all approvers have approved, it is Approved. If all approvers are Not Requested or there are no approvers, it is Not Requested; otherwise it is Requested.
Why the other options are wrong
"It stays Requested until everyone responds" … One rejection already decides the result, so the status does not wait for the remaining answers.
"It becomes Approved if most have approved" … The status is not a majority vote. Approved requires every approver to have approved.
"It returns to Not Requested for a new round" … Not Requested applies when all approvers are Not Requested or there are none. A rejection does not send the change back to that state.
Key point
By default, one rejection stops the change. For a "one of" approval, where only one person of a group of approvers needs to approve, the documentation suggests using workflows for added flexibility.
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