ServiceNow CSA free question 10 / 10 · Domain 6: Data Migration and Integration
A series of configuration changes made on a development instance should be grouped into a named set and moved to a test instance. Which feature is used?
- An update set
- An import set
- An instance clone
- An XML export of records
Show the answer and explanation
Answer: A
Why this is correct
The documentation defines an update set as a group of configuration changes that can be moved from one instance to another. It allows administrators to group a series of changes into a named set and then move them as a unit to other systems for testing or deployment.
Why the other options are wrong
"An import set" … An import set brings in data from a data source for staging. It carries data, not configuration changes.
"An instance clone" … A clone copies one instance over another. It does not move a selected, named group of changes.
"An XML export of records" … Exporting records to XML writes out individual records. It does not group configuration changes into a named set.
Key point
Update sets and import sets have similar names, but an update set moves configuration and an import set brings in data. The Exploring System Update Sets page adds that update sets can only transfer limited application files, and larger transfers use import sets or web services.
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