ServiceNow CSA free question 1 / 10 · Domain 1: Platform Overview and Navigation
Which search application provides a consumer-grade search engine for Service Portal, Now Mobile, and Virtual Agent?
- Contextual Search
- Zing text search
- AI Search
- Performance Analytics
Show the answer and explanation
Answer: C
Why this is correct
The AI Search application provides a consumer-grade search engine for Service Portal, Now Mobile, and Virtual Agent. Its intelligent query features are meant to help users find answers quickly.
Why the other options are wrong
"Zing text search" … Zing is the platform's legacy text indexing and search engine. When AI Search is enabled for Next Experience, search applications use AI Search instead of Zing.
"Contextual Search" … Contextual Search suggests related information based on what is being entered in a record. It is not the search engine behind these channels.
"Performance Analytics" … Performance Analytics tracks indicators over time. Its purpose is analytics, not search.
Key point
Service Portal, Now Mobile, and Virtual Agent are all channels that end users touch directly, which is why the documentation describes the search experience as consumer-grade.
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