Salesforce Certified Slack Administrator free question 2 / 10 · Domain 1: Fundamentals
A company's compliance team needs to be able to export all messages in the workspace, not only the public channels. It does not need legal holds or audit logs. Which is the lowest plan whose feature table includes this export?
- Enterprise+, which also adds exports of all messages from a single user
- Free, which also keeps the full history available for compliance review
- Pro, which also adds custom retention policies for messages and files
- Business+, which also adds data residency to the compliance features
Show the answer and explanation
Answer: D
Why this is correct
The compliance section of the plans page compares Free, Pro, Business+ and Enterprise+. Custom retention policies start on Pro. Data residency and data exports for all messages start on Business+, with ticks in both the Business+ and Enterprise+ columns. Exports of all messages from a single user, native DLP, information barriers, legal holds, the Discovery API, audit logs and HIPAA compliance are ticked for Enterprise+ only, the top column of the plans table. Since the team needs the full message export but neither legal holds nor audit logs, Business+ is the lowest plan that satisfies the requirement. Matching each requirement to the first plan that has it is the usual way to answer plan questions.
Why the other options are wrong
"Pro, which also adds custom retention policies for messages and files" … Pro does include custom retention policies, but the row for data exports for all messages is empty in the Pro column of the compliance table.
"Enterprise+, which also adds exports of all messages from a single user" … Enterprise+ includes the export, and exports of all messages from a single user are listed for it alone, but the team asked for the lowest plan; a lower plan already has the full export.
"Free, which also keeps the full history available for compliance review" … The Free plan has no tick for data exports for all messages, and its message and file history is limited rather than full.
Climbing the compliance table
Remember the steps: Pro adds retention policies; Business+ adds data residency and the export of all messages; Enterprise+ adds the per-user export, DLP, information barriers, legal holds, the Discovery API, audit logs and HIPAA. A single Enterprise-only requirement in a scenario moves the answer to Enterprise+.