Salesforce Certified Slack Administrator free question 3 / 10 · Domain 2: User Lifecycle Management
An admin of a Business+ workspace deactivates the account of an employee who has left. A manager asks what the deactivation did to the person and to what they posted. Which description is accurate?
- They got an email notice, and their files were deleted with the account
- They got an email notice, and their messages remain until a retention run
- They were not notified, and their messages and files remain in Slack
- They were not notified, but their messages were removed from channels
Show the answer and explanation
Answer: C
Why this is correct
The deactivation page describes what happens to the account and its content. People are not notified when their accounts are deactivated, and their messages and files are not deleted. They are removed from all channels, signed out of the workspace on all devices, and unable to sign back in, and some apps may be disabled when certain accounts are deactivated. Because the content stays, the team keeps the history of decisions and files the person shared. If the decision changes, an admin can reactivate the account. A note adds that profile information such as full name, display name and profile picture is not deleted either; only a Primary Owner can request deletion of a member's profile information.
Why the other options are wrong
"They got an email notice, and their files were deleted with the account" … People are not notified when their accounts are deactivated, and the page states that their messages and files are not deleted.
"They were not notified, but their messages were removed from channels" … The person is removed from all channels, but what they posted stays: neither their messages nor their files are deleted by deactivation.
"They got an email notice, and their messages remain until a retention run" … Deactivation sends no notice to the person. Their messages stay because deactivation does not delete them, not because of a pending retention run.
What deactivation keeps
Deactivation removes access, not content. Plan any notice to the person yourself, since Slack sends none. Removing profile information is a separate request that only a Primary Owner can make.