Salesforce Certified Slack Administrator free question 6 / 10 · Domain 4: App and AI Administration and Automations
A Workspace Owner is choosing the resolution for an automation rule that catches requests for a game app the company never wants installed. She wants members to stop sending new requests for it, too. Which resolution fits?
- Restrict, so it cannot be installed or requested again
- Cancel, which dismisses the request and closes it for good
- Review, which sends it to a person who then turns it down
- Approve with no scopes, so the app installs but does nothing
Show the answer and explanation
Answer: A
Why this is correct
The guide to automation rules lists four resolutions, which decide what happens to a request that meets all the conditions of a rule; the requester is notified either way. Restrict: the app cannot be installed and cannot be requested again unless the scopes change. Approve: the app will be installed. Cancel: dismiss the request without making a decision, and a new request can be made anytime. Review: the app is sent to a human for review and approval. For an app the company never wants, and with a goal of stopping repeat requests, Restrict is the resolution that does both. If the developer later changes the app's scopes, a new request becomes possible, and the rule will catch it again.
Why the other options are wrong
"Cancel, which dismisses the request and closes it for good" … The guide says Cancel dismisses the request without making a decision, and a new request can be made anytime.
"Review, which sends it to a person who then turns it down" … Review sends the app to a human for review and approval. It does not decide anything by itself, so requests keep arriving for someone to handle.
"Approve with no scopes, so the app installs but does nothing" … Approve means the app will be installed. The guide offers no scope-free approval; it is the opposite of what the company wants.
Pick the resolution
Restrict blocks install and repeat requests until the scopes change. Cancel only dismisses, so members can ask again. Review hands the request to a person.