Salesforce Certified Slack Administrator free question 10 / 10 · Domain 6: Enabling Slack Success (Analytics and Adoption)
An adoption report counts Monthly active members from the analytics dashboard. A manager says many of her team read channels every day but rarely post, so they must be missing from that number. What does the metrics page say?
- They are missing, since readers are counted under Weekly active alone
- They are missing, since the count needs a message posted that month
- They count only after posting in a public channel at least once
- They count, since reading a message in a channel or DM is enough
Show the answer and explanation
Answer: D
Why this is correct
The metrics page defines each number on the Overview tab of the analytics dashboard. Under Membership, Monthly active members counts people who have read or sent a message in at least one channel or direct message, and the Active people table uses the same rule for daily, weekly and monthly active people. Reading is enough to be active. For posting, the page has separate numbers under Active people: daily, weekly and monthly people posting count those who posted at least one message in the period. To see the manager's pattern, the report should put Monthly active people next to Monthly people posting. A large gap shows a team that keeps up with Slack but rarely contributes, which is a different adoption question from people not using Slack at all.
Why the other options are wrong
"They are missing, since the count needs a message posted that month" … The definition is read or sent: Monthly active members counts people who have read or sent a message in at least one channel or direct message.
"They count only after posting in a public channel at least once" … The definition covers any channel or direct message, and reading is enough, so neither a post nor a public channel is needed.
"They are missing, since readers are counted under Weekly active alone" … Weekly active people uses the same read-or-sent rule over a shorter period. Reading counts toward the monthly number as well.
Active versus posting
Active means read or sent a message. Posting metrics count only people who posted. Compare the two to see readers who never write.