ServiceNow CIS-DF free question 7 / 10 · Domain 3: Govern
A record update triggers the legacy-to-life-cycle sync, and several legacy value states on the record match mapping rules. Which mapping entry sets the life-cycle value pairs?
- The entry that was updated most recently
- The entry with the lowest Priority value
- The entry with the highest Priority value
- None, the values are set to TBD
Show the answer and explanation
Answer: B
Why this is correct
The Priority value is used when a record update triggers the legacy-to-life-cycle sync and multiple legacy value states match mapping rules. The highest priority (lowest numerical value) entry is used to set the life-cycle value pairs.
Why the other options are wrong
"The entry with the highest Priority value" … The direction is reversed. The highest priority is the lowest numerical value.
"None, the values are set to TBD" … TBD is set when there is no match in the life_cycle_mapping table. Here several entries match.
"The entry that was updated most recently" … The entry is chosen by Priority: the highest priority (lowest numerical value) is used, and the next one if it can't be used.
Key point
If the highest priority entry can't be used, the next record in priority is used. Priority is not used when Reverse sync is active, because there is at most one reverse-sync choice for each life-cycle value per class.
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