ServiceNow CIS-EM free question 5 / 10 · Domain 4: Alerts and Tasks
What is the alert priority score used for?
- Deciding the order in which to handle alerts
- Deciding which alerts are grouped as secondary
- Deciding which CI the alert is bound to
- Deciding the severity that is shown on the alert
Show the answer and explanation
Answer: A
Why this is correct
The Alert priority topic opens by saying that you determine the order in which to handle alerts according to the alert priority score. Multiple factors determine the score, and the value changes when the underlying factors change.
Why the other options are wrong
"Deciding which alerts are grouped as secondary" … Grouping is one of the inputs the score reflects; the topic does not give the score this job.
"Deciding the severity that is shown on the alert" … Severity is one of the inputs the score reflects; the topic does not give the score this job.
"Deciding which CI the alert is bound to" … The topic does not give the score this job; it is not where CI binding is decided.
Key point
Because the score moves whenever one of its factors changes, the ranking of the list can change while you are working through it.
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